Privacy policy
PRIVACY POLICY
Last updated: August 29, 2026
WESTWOOD HILLS, INC. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment information, transaction details, form of payment, payment confirmation, and other payment-related information. Payment information may be processed directly by Shopify and other payment service providers.
Account information, including your username, password, preferences, and settings where applicable.
Transaction information, including products you view, place in your cart, purchase, return, exchange, or cancel, and information about your past transactions.
Communications with us, including information you provide when contacting us for customer support or other inquiries.
Device information, including information about your device, browser, network connection, IP address, and other identifiers.
Usage information, including information about how and when you interact with or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information:
Directly from you, including when you visit or use the Services, place an order, create an account, or communicate with us.
Automatically through the Services, including through your device and through cookies and similar technologies.
From service providers that provide technology, payment processing, fulfillment, shipping, analytics, advertising, customer support, or other services on our behalf.
From Shopify and our other business partners or third parties where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:
Provide and Improve the Services. We use personal information to provide the Services, process payments, fulfill orders, arrange shipping, process returns and refunds, communicate order information, maintain accounts, remember preferences, and improve the shopping experience.
Marketing and Advertising. We may use personal information for marketing and promotional purposes, including sending marketing communications where permitted and displaying advertisements for our products through our website or third-party platforms. Where required by law, we will obtain consent before sending marketing communications.
Security and Fraud Prevention. We use personal information to provide a secure shopping experience, authenticate transactions, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services.
Communicating With You. We use personal information to provide customer support, respond to inquiries, communicate about orders, and maintain our business relationship with you.
Legal Reasons. We may use personal information to comply with applicable laws, regulations, court orders, government requests, legal proceedings, or to enforce or investigate potential violations of our terms and policies.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.
These circumstances may include:
With Shopify, payment providers, fulfillment providers, shipping carriers, IT providers, analytics providers, customer support providers, cloud service providers, advertising platforms, and other vendors that perform services on our behalf.
With business and marketing partners that assist us in providing advertising or marketing services, subject to applicable privacy laws and your available privacy choices.
With suppliers and fulfillment partners as necessary to process, fulfill, ship, return, or refund your order.
When you direct us or consent to the disclosure of information to a third party.
With our affiliates or entities within our corporate group.
In connection with a merger, acquisition, restructuring, financing, sale of assets, insolvency, or similar business transaction.
Where necessary to comply with applicable legal obligations, enforce our terms or policies, or protect our rights, customers, Services, or others.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve its services.
Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside.
Shopify may also process information collected through your interactions with our store in connection with features such as fraud prevention, analytics, personalization, advertising, and other Shopify services.
For more information about how Shopify processes personal information and the privacy rights available to you, please review Shopify's Consumer Privacy Policy and Privacy Portal.
COOKIES AND SIMILAR TECHNOLOGIES
We, Shopify, and our service providers may use cookies, pixels, tags, and similar technologies to operate the Services, remember preferences, understand how visitors use our store, measure performance, prevent fraud, and provide or measure advertising.
Depending on where you live, you may have the right to limit or opt out of certain uses of cookies or personal information for targeted advertising.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
TARGETED ADVERTISING AND PRIVACY CHOICES
We may use advertising and analytics services, including services provided by Shopify and third-party advertising platforms, to measure advertising performance and show advertisements that may be relevant to you.
Depending on where you reside, applicable law may provide you with the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.
Where applicable, privacy choices and opt-out mechanisms will be made available through our store or Shopify's privacy tools.
Where required by applicable law, we recognize supported privacy preference signals, such as Global Privacy Control, as applicable.
THIRD-PARTY WEBSITES AND LINKS
The Services may provide links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, you should review that third party's privacy and security policies and terms.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control.
CHILDREN'S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they may independently consent to the processing of personal information under applicable law.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
SECURITY AND RETENTION OF YOUR INFORMATION
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no security measure or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
How long we retain personal information depends on factors such as whether we need the information to provide the Services, process or document transactions, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud, or enforce agreements and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are subject to applicable law and may not apply in every circumstance.
Right to Access / Know. You may have the right to request access to personal information we maintain about you.
Right to Delete. You may have the right to request deletion of certain personal information.
Right to Correct. You may have the right to request correction of inaccurate personal information.
Right to Portability. You may have the right to receive a copy of certain personal information in a portable format.
Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you reside, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising.
Managing Communication Preferences. You may unsubscribe from promotional emails using the unsubscribe option provided in those emails. Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to orders, transactions, accounts, security, or customer service.
You may exercise applicable privacy rights through privacy tools provided through our store or by contacting us at the email address below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will not unlawfully discriminate against you for exercising your privacy rights.
INTERNATIONAL TRANSFERS
WESTWOOD HILLS, INC. is based in Japan, and our customers, service providers, suppliers, fulfillment partners, and technology providers may be located in other countries.
As a result, personal information may be transferred, stored, and processed outside the country where you reside.
Where applicable law requires specific safeguards for international transfers of personal information, we and our service providers will use legally recognized transfer mechanisms as applicable.
COMPLAINTS
If you have questions or complaints about how we process personal information, please contact us using the details below.
Depending on where you live, you may also have the right to lodge a complaint with an applicable data protection or privacy authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will post the revised version through our website and update the "Last updated" date as appropriate.
CONTACT
If you have questions about our privacy practices, this Privacy Policy, or would like to exercise applicable privacy rights, please contact:
WESTWOOD HILLS, INC.
Yokohama, Kanagawa, Japan
Email: info@westwoodhills.jp