Shipping policy
SHIPPING POLICY
Last updated: August 29, 2026
Thank you for shopping with us. This Shipping Policy explains how orders placed through our store are processed and delivered.
SHIPPING COST
We currently offer free standard shipping on eligible orders to the United States.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
ORDER PROCESSING
Orders are typically processed within 1–3 business days.
Processing times may be longer during holidays, periods of high order volume, or due to circumstances outside our reasonable control.
Once your order has been processed and shipped, you will receive shipping confirmation and tracking information when available.
ESTIMATED DELIVERY TIME
For orders shipped to the United States, estimated delivery is generally 7–15 business days after the order has been processed.
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on the destination, shipping carrier, product availability, customs processing, weather, holidays, or other circumstances outside our reasonable control.
FULFILLMENT
We work with third-party suppliers and fulfillment partners to process and ship orders.
As a result, products may be shipped directly from one of our fulfillment partners and may originate from a location outside the customer's country.
If an order contains multiple products, items may occasionally arrive in separate packages.
TRACKING
Tracking information will be provided by email when available.
Please allow time after receiving your shipping confirmation for tracking information to become active in the carrier's system.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at info@westwoodhills.jp.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
DELIVERY DELAYS
Shipping and delivery times are estimates only.
We are not responsible for delays caused by shipping carriers, customs authorities, weather, natural disasters, holidays, transportation disruptions, or other events outside our reasonable control.
If your order appears to be significantly delayed, please contact us and we will assist you in reviewing the shipment status.
LOST, DAMAGED, OR INCORRECT ORDERS
If your order arrives damaged, you receive an incorrect item, or tracking indicates a delivery problem, please contact us as soon as possible at info@westwoodhills.jp.
Please include your order number and, where applicable, photographs showing the issue so that we can investigate and provide an appropriate resolution.
CUSTOMS, DUTIES, AND TAXES
Depending on the destination and applicable law, an order may be subject to customs procedures, import duties, taxes, or other governmental charges.
Where such charges are not collected at checkout, they may be the responsibility of the customer, except where applicable law requires otherwise.
RETURNS AND REFUNDS
Returns and refunds are handled in accordance with our Return and Refund Policy.
Please contact us before returning any product. Do not send returns to our business address unless specifically instructed to do so.
CONTACT
If you have questions regarding shipping or your order, please contact:
WESTWOOD HILLS, INC.
Email: info@westwoodhills.jp