Refund policy

Return & Refund Policy

If there is a problem with your order, please contact us at info@westwoodhills.jp within 7 days of delivery.

We will assist with items that arrive damaged, defective, incorrect, or materially different from what was ordered. Please include your order number, a description of the issue, and clear photographs or video showing the problem.

Returns are not accepted for change of mind, buyer's remorse, or items that are no longer wanted.

Please do not send an item back without contacting us first. If a return is required, we will provide the appropriate instructions and return destination. Items sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing components, contact us within 7 days of delivery so we can evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate remedy.

Non-Returnable Items

We do not accept returns for change of mind, buyer's remorse, used items, gift cards, or custom or personalized products.

Cancellations

Orders are processed quickly and may not be cancellable once fulfillment has begun. Please contact us as soon as possible if you need to request a cancellation.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times after issuance depend on your bank or card provider.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

For questions regarding an order, contact info@westwoodhills.jp.