Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@westwoodhills.jp.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send products to our business address or return an item without contacting us first, as returns sent without prior authorization may not be accepted.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or incorrect. Please include your order number and photographs of the item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom or personalized products, gift cards, and items that have been used or are not in their original condition.

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to get a different item is to return the item you have. Once the return is accepted, you can make a separate purchase for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable law.

Refunds

We will notify you once your return has been received and inspected and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@westwoodhills.jp.